The Regina system for passenger check-in

Everyone knows well that automation provides the expected result only when the object is automated fully. This fully relates to the automation of the commercial activity of airlines, which begins long before the sales agent counter and ends long after at the counter of the boarding agent. Unfortunately, the ending stages of this process — the check-in of passengers and everything related to it is automated significantly worse in the airports of Russia and the countries of the CIS than the procedures for reservation and sales of tickets, although there are positive movements in this area.

The REGINA was developed in correspondence to the resolutions and rules of IATA and supports all types of standard messages, with the help of which interaction between check-in systems and reservations systems, with other registration systems, and with sub-systems for departure control is achieved.Thanks to this REGINA can be integrated not only into the domestic, but also into the international information environment.

REGINA provides for a full range of functions present in systems of this type including:

• formation of passenger lists on the basis of PNL/ADL messages which arrive from reservations systems. The lists of passengers can be presented both in Russian and in English. This allows, for example, to perform check-in for a flight on which a portion of the seats were sold in the GABRIEL system, and a portion — through SIRENA;
• processing of information about flight loads from other stations. REGINA is able to exchange information with automated systems of other airports (both within the territory of the CIS, and abroad), information about transfer passengers in the message formats SOM, PTM, TPM, PSM;
• transfer information to Sirena-2.3 (or another reservation system) about the results of check-in: the quantitative and name close-out of a flight;
• connection with aircraft weight and balance systems.

Besides an undoubted improvement in quality and acceleration of passenger service, an airport or airline can secure for itself economies in regards to staffing and material supplies. Fast, efficient, automated check-in is also very necessary to increase flight security, providing security personnel more time to focus on problem passengers. It is also necessary for future integration with passenger risk profiling systems.

On account of the increase in the volume of data processed by the system, and thanks to the automation of interaction with other systems, the real possibility for reducing the manual work of airport personnel occurs, while increasing the reliability of information at all levels. The possibility to conduct registration of several flights at the same time from one counter or, on the other hand, of one flight at any number of counters, allows airports to staff a minimal number of counters on account of optimizing work loads.

Airlines have a real opportunity to monitor the departure of passengers along their entire routing, and on account of incremental sales after check-in close out they can increase seat load factors, especially through efficient stand-by passenger check-in and processing. They have the opportunity to receive operative, full, and reliable picture of their commercial activity, and to use the information accumulated in the context of revenue management.An effective technological solution may be the combination of the server systems of REGINA with the data processing center “Sirena-2.3”. This allows for the reduction of initial and operating costs for the system, for the quick implementation of the system, and also, using the Sirena data networks, makes it easy to connect to other reservation and check-in systems.

The REGINA system, which provides the functional possibilities of comparable foreign systems, and the possibility of integration with them, at the same time is considerably lower in price, considering the specifics of the domestic market and the presentation of an interface in the Russian language.